Refund and Returns Policy

At LUXELAYER EDGE PRIVATE LIMITED, we aim to provide high-quality clothing for men, women, and kids. However, if you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.

1. Return Eligibility

You can request a return under the following conditions:

  • The product is unused, unworn, and in original condition
  • All original tags, labels, and packaging are intact
  • The return request is made within 7 days of delivery

Returns will not be accepted if:

  • The product shows signs of use, damage, or washing
  • Tags or packaging are missing
  • The return request is made after the allowed time period

2. Non-Returnable Items

The following items are not eligible for return:

  • Innerwear or hygiene-related products
  • Customized or made-to-order items
  • Items purchased during clearance sales or special offers (if mentioned)

3. Reasons for Return

Returns are accepted for the following reasons:

  • Wrong product delivered
  • Size or fitting issues
  • Damaged or defective product
  • Product not as described

4. Return Process

To initiate a return:

  1. Contact our support team with your Order ID and reason for return
  2. Share product images (if required for verification)
  3. Our team will approve and guide you through the return process

Contact details:

5. Reverse Pickup / Self Shipping

  • If available, we will arrange a reverse pickup from your address
  • If reverse pickup is not available, you may be required to self-ship the product to our return address
  • In case of self-shipping, shipping charges may be reimbursed (if applicable and approved)

6. Refund Policy

  • Once the returned product is received and inspected, the refund will be initiated
  • Refunds are processed within 5–7 business days
  • The amount will be credited to the original payment method

For Cash on Delivery (COD) orders:

  • Customers need to provide bank account or UPI details for refund

7. Exchange Policy

  • Exchanges are subject to product availability
  • If the requested size or product is not available, a refund will be issued instead

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Report the issue within 48 hours of delivery
  • Provide clear images or videos for verification
  • We will arrange a replacement or full refund at no extra cost

9. Important Notes

  • Returns are subject to quality check and approval
  • LUXELAYER EDGE PRIVATE LIMITED reserves the right to reject returns that do not meet the above conditions
  • Refund timelines may vary depending on your payment provider

10. Contact Us

For any return or refund-related queries, feel free to contact us:

Phone: 7618054896

Email: luxelayer747@gmail.com