At LUXELAYER EDGE PRIVATE LIMITED, we are committed to providing our customers with a smooth and hassle-free shopping experience. We understand that sometimes you may need to cancel an order due to unforeseen reasons. This Cancellation Policy outlines the terms and conditions under which cancellations are accepted.
1. Order Cancellation Window
Customers can request a cancellation within 24 hours of placing the order or before the order is processed for shipping, whichever is earlier.
Once the order has been confirmed and processed, it may enter the packaging or dispatch stage, after which cancellation requests may not be accepted.
2. Cancellation After Shipping
- Orders that have already been shipped or are out for delivery cannot be cancelled.
- In such cases, customers may refer to our Return & Refund Policy (if applicable) after receiving the product.
3. How to Request Cancellation
To cancel your order, please contact our customer support team with the following details:
- Order ID
- Registered Name
- Reason for cancellation
You can reach us via:
- Email: luxelayer747@gmail.com
- Phone: 7618054896
Our support team will verify your request and process it accordingly.
4. Refund Policy on Cancellation
- Once your cancellation request is approved, the refund will be initiated within 5–7 business days.
- The refunded amount will be credited to the original payment method used during checkout (such as debit card, credit card, UPI, or net banking).
- In case of Cash on Delivery (COD) orders, customers may be asked to provide bank details for refund processing.
5. Cancellation by LUXELAYER EDGE PRIVATE LIMITED
We reserve the right to cancel any order under certain circumstances, including but not limited to:
- Product is out of stock or unavailable
- Issues with payment authorization
- Incorrect pricing or product information due to technical errors
- Suspected fraudulent or unauthorized transactions
In such cases, customers will be notified promptly, and a full refund will be processed without any deductions.
6. Non-Cancellable Orders
Certain orders may not be eligible for cancellation, such as:
- Orders that have already been shipped
- Customized, personalized, or made-to-order products
- Orders placed during special promotions, clearance sales, or limited-time offers (may have restricted cancellation options)
7. Important Notes
- Cancellation requests are subject to verification and approval by our team.
- Repeated cancellations by a customer may lead to restrictions on future orders.
- We recommend customers carefully review their order details before confirming the purchase.
8. Contact Us
If you have any questions regarding cancellations, feel free to reach out to our support team. We are always here to assist you.